Returns & Exchanges Policy
We understand that sometimes circumstances change and you may need to return your order. That’s why we have set up a 30-day return policy for you.
30 – Day Satisfaction Guarantee
You can return your purchases from us within 30 days of receiving them for a refund or exchange in the following circumstances:
(a) The item you received is damaged or contaminated in its packaging.
(b) You received defective or otherwise faulty goods.
(c) You received the wrong item.
(d) You have changed your mind and wish to return unused and opened items.
We only offer this 30-day return policy for items purchased on this site / If you purchased “Ationgle” items from another seller, please refer to the return policy of the purchasing site, as such returns may be subject to seller policies that are beyond our control.
Please note that the freight is non refundable.
Please note that we will charge a 15% handling fee and $5 return fee on all returned items, which will be deducted from the total amount of the refund.
Step #1 – Contact our customer support team by filling out a contact form here https://ationgle.com/contact-us/ within 30 days of receiving your ordered product. Please provide customer support with your full name, email, order number, and a brief explanation of why you want to return the product.
Step #2 – Our customer support team will respond to you within 3 business days and if your return request meets the terms and conditions set forth in this Return Policy and Terms of Service. After you have provided us with all the necessary information, we will provide you with a return address.
Step #3 – Repackage your product securely, send the returned product to the return address given to you by our customer support team. Please note that non-defective products must be returned in unused, manufacturer’s condition, in their original and undamaged packaging.
Step #4 – Send us the tracking number of the returned package and a link to your unique return address. Please note that return shipping charges will not be refunded or reimbursed. Returns without a tracking number may be rejected by our warehouse, please make sure to use registered mail or another trackable shipping method and don’t forget to provide us with a tracking number.
Step #5 – Once we receive the returned products and inspect them, we will issue a refund within 14 days. Please note that unless you are returning a defective item:
(a) Your return shipping costs will not be reimbursed by us;
(b) For all returned items, we will apply a 15% handling fee and $5 return fee.
(c) A handling fee will only apply if you decide to return the product 7 days (but no later than 30 days) after receipt. These amounts will be deducted from the total amount of the refund.
Once the refund has been issued, it usually takes 3-5 business days for the refund to show up on your bank statement. Refunds will be sent back to your original payment source for orders you have paid for in the past.
Please see our Terms of Service to learn more about our return and refund policy.